Midwest Account Manager

 

Convoy Technologies, Inc., is a leading provider of highly ruggedized and technically advanced cameras, monitors, DVRs, sensors, and accessories for the heavy duty on and off road industry. Convoy Technologies products are designed and engineered in the U.S.A. and manufactured by our ISO/TS partners globally. Convoy’s products transform vehicles, allowing drivers and management to “See Everything”. Convoy Technologies is experiencing significant year over year growth and has the opportunity to add a new member to our team.

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Job Description: 

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The Account Manager is an experienced sales and business development professional who will be responsible for managing the business relationship with key customers and generating incremental growth with new customers.  The account manager will be involved with overseeing and participating in activities such as bids, trade shows, customer relationship management, forecasting, strategy setting and other duties as assigned.

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Key Responsibilities:

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• Lead the development of strategic account strategies based on customer’s needs that will define short, medium, and long-term action plans for relevant accounts as agreed with sales management that will result in long term relationships and continued growth.

• Be the main point of contact with the customer and responsible for all interactions with the relevant accounts including but not limited to sales, marketing, production planning, and quality.

• Plan and prepare regular visits and quarterly business reviews with assigned accounts.  Track and follow-up on progress to developed action plans and report internally and externally to all relevant stakeholders as needed.

• Develop relationships with potential accounts and key decision makers.

• Create high quality proposals and presentations and be able to deliver the appropriate messaging in a positive and professional manner.

• Prepare quotes in line with relevant guidelines, propose appropriate commercial solutions, and negotiate agreements (i.e. pricing, LTA, warranty, etc.) following direction from sales management.

• Achieve sales goals by building a high quality pipeline of information and analysis by utilizing CRM tools (Salesforce).

• Maintain a high degree of industry and product knowledge.  Monitor, identify and communicate market trends, competitive activity, and develop action plans that could enhance products, services, customer satisfaction, and/or sales potential.

• Participate in cross-functional and internal projects as needed.

• Other duties as assigned.

 

Basic Qualifications:

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• BA/BS degree or equivalent practical experience in Business, Engineering, Sales Management.

• Must have 3-5+ years experience working for an OEM or OEM supplier, preferably in the Heavy Duty Segment (On Road or Off Road).  Automotive segment experience will be considered.

• Demonstrated experience managing customer relationships, working in a matrixed organization with cross-functional teams, internal and all stakeholders, developing and executing strategies to deliver business results. Uncompromising attention to detail, high standards on achieving results with proven success working in a fast-paced environment with a hands-on approach to the role

• Ability to travel 40% of the time.

• Hands-on channel sales experience with a proven track record in reaching and exceeding sales goals.

• Ability to quickly learn, identify problems and bring forth solutions working with cross-functional teams with a collaborative team mindset.

• Excellent communication and presentation skills, both written and verbal.

• Thorough demonstrated knowledge and skills with Excel, Power Point, Word.

• Excellent interpersonal, communication, organizational and presentation skills (written and verbal) including being decisive and a team mindset.

• Independent go getter – ability to take directions and bring back completed projects with minimum direction.

 

Preferred Qualifications:

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• Previous Experience working in or with the Heavy Duty On Road and/or Off Road Industry.

• Technical competency with mobile video systems (cameras, monitors, DVRs, sensors)

• Experience effectively utilizing CRM software to drive results.

• Working knowledge of QMS systems at an OEM level.

• Project Management experience, preferably leading development projects from inception to launch.

 

Location:

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• Remote / Virtual Location – Midwest (Greater Chicago, Dallas, Houston, Milwaukee, Detroit, Minneapolis areas will be considered).

 

DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not include them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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Inside Sales Coordinator

 

Convoy Technologies, Inc., is a leading provider of highly ruggedized and technically advanced cameras, monitors, DVRs, sensors, and accessories for the heavy duty on and off-road industry. Convoy’s products transform vehicles, allowing drivers and management to “See Everything”. Convoy Technologies is experiencing significant year over year growth and has the opportunity to add a new member to our team.  We offer an exceptional work environment and promote a healthy work/life balance.

 

Job Description: 

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The Inside Sales Coordinator is an experienced and well-organized professional that will execute day to day sales department tasks.  Our ideal candidate will have knowledge of sales and customer service best practices.  Tasks may include but are not limited to providing world class customer support, resolve inquiries and issues, enter customer orders, and provide support and sales metrics to the Convoy sales team.  The person selected for this role will need to perform well in a team environment and have exceptional people skills.

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Key Responsibilities:

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• Develop and maintain relationships with contacts within external client companies.  Manage assigned accounts and prospects by using a CRM database (Salesforce).

• Serve existing customers, prospect new clients, and manage inbound contacts via phone and email.

• Communicate with clients on new products and price adjustments; conduct periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities.

• Work closely with various teams in the execution and monitoring of campaigns; recommending optimization based on campaign performance; execute targeted follow-up activities in alignment with ongoing promotional campaigns.

• Handle the processing of all orders with accuracy and timeliness.  Inform clients of unforeseen delays or problems.

• Facilitate communication between the outside sales staff and production planning to ensure prompt customer quotation and order fulfillment.

• Coordinate problem resolution, create documents, and recommend solutions from the full product line.

• Represent the company brand at special events and/or trade show settings when required.

• Learn products and processes at an appropriate level for the job.

• Effectively use available tools and resources (Quick Books, knowledge base, Microsoft Word, Excel, Outlook, Salesforce, and TEAMS).

• Create and provide reports to sales management from internal systems via. Microsoft Excel.

• Other duties as assigned.

 

Basic Qualifications:

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• Minimum of 4+ years of Customer Service and relationship building.

• Minimum of 2+ year’s experience in Sales, Marketing or Product/Services. Upselling is preferred.

• Must demonstrate proficiency in MS Excel (basic formulas, charts, pivot tables).

• Ability to quickly learn, identify problems and bring forth solutions working with cross-functional teams with a collaborative team mindset.

• Excellent communication skills, both written and verbal.

• Independent go getter – ability to take directions and bring back completed projects with minimum direction.

 

Preferred Qualifications:

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• Previous Experience working in or with the Heavy Duty On Road and/or Off Road Industry.

• Technical competency with mobile video systems (cameras, monitors, DVRs, sensors)

• Experience effectively utilizing CRM software to drive results.

• Working knowledge of QMS systems.

 

Location:

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• Fort Wayne, Indiana

 

DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not include them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

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